FREQUENTLY ASKED QUESTIONS
Business days are Monday to Friday between the hours of 9:00 AM - 6:00 PM.
We process orders as quickly as we can, from the day we get your order! While it normally takes us 1-2 business days to get started, we are a small operation, so your patience is always appreciated. We do our best to get your orders to you as quickly as possible!
* Please note that Saturday and Sunday are not considered business days.
Returns & Exchanges
How do I return/exchange my purchase?
We stand behind our goods and services and want to make sure you're absolutely happy with your purchase. We'll always do our best to take care of you fairly and reasonably. We hope you will be fair and reasonable with us as well.
If you are not completely satisfied, we will gladly return any item(s). To confirm whether your item is returnable/exchangeable, check your receipt and your items for the below:
Items must be returned unworn, unwashed, unused, and with the tags attached
Purchase was within 30 days
Proof of purchase is also required
Is not a clearance item, shoes, or accessory. (These items are final sale.)
Is not a special order or embroidered item. Special Orders and embroidered items cannot be cancelled, changed, returned, or refunded at any time
Will I get a full refund for my return?
If item is returned in original condition within 30 days, with proof of purchase (i.e., your receipt), not one of the exceptions (shoes, health instruments, etc.) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method. Refunds are not available for special orders or monogrammed orders.
How long does it take to get my refund?
If an item is returned in new or like-new condition within 30 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method. Some credit card companies post their refunds up to 7 business days after the transaction. We ask you to contact us after 10 business days, and we will gladly find a resolution.
What guarantee do you offer on your products?
We stand behind all of our products offered in the store. If there is any defect to any item you've purchased, please bring this to our attention and we will remedy the situation. Bring back your item with the receipt, tags, and within 30 days.
If you have any questions, comments, or suggestions, please email us your situation here.
What kind of embroidery do you do?
We specialize in group logos. We also do names.
What is your turnaround time?
Most embroidered items are delivered within 7-14 business days and require 1-2 additional business days for order processing. Please note that all orders must be picked up within 60 days or they will be donated and void without any refunds.
Can I return a embroidered item?
We cannot accept returns on embroidered items. If you are unsure about sizing or style preference, we suggest that you try your item on prior to embroidery. When ordering your embroidery, we highly stress trying on your uniforms and/or referencing the size chart before. You may also bring in your own washed items to be embroidered. Items that are personalized are non-refundable nor can they be exchanged.
How long does it take to special order an item?
At time of checkout, we are able to determine when the vendor is able to ship the item out. In most cases, your item will come within 14 business days. Depending on the brand, some items may take longer. A Sunshine scrub specialist will call/text you when your order arrives. Please note that all orders must be picked up within 60 days or they will be donated and void without any refunds.
What does back-ordered mean?
Occasionally, a product is more popular than we anticipated and/or our manufacturer temporarily run out-of-stock. When this happens, the item takes longer to receive than the estimated 14-business day timeline. A vendor offers an estimated shipping date, but we cannot guarantee when the item will return. We will do our best to keep you informed on updated dates.
Can you ship an item?
Absolutely! If you like know the style number, size, and color, we'd be happy to ship you an item. Please email us for more information.
Can I return my special order item?
We take pride in our ability to help our customers find items they need that we may not carry in inventory. Due to the complexity of the special order process, we cannot accept returns on special order items. Our normal return policy does not apply to any “Special Order” purchases. “Special Order” purchases are not returnable for refund or for credit of any kind, unless the item is defective.
What size should I order?
Each brand of scrubs has a different cut and fit. Please see the Size Chart for each Brand to determine the size that will fit you best. We recommend trying on the item in a different color in store prior to ordering.
Where is your Medical Center Location?
medical center location
7330 Louis Pasteur
San Antonio, TX 78229
Ph: (210) 257-8316
Fax: (210) 257-9490
Monday to Saturday
9:00 a.m. - 6:00 p.m.
Where is your Downtown location?
Sunshine Medical Uniforms - downtown location
902 Brooklyn Ave.
San Antonio, TX 78215
Ph: (210) 320-7878
Fax: (210) 320-2090
Monday to Saturday
9:00 a.m. - 6:00 p.m.